KIMS – Hospital Interactive Kiosk System

We designed and developed KIMS (Hospital Interactive Kiosk System) to improve patient experience and operational efficiency within healthcare facilities.

The system provides patients and visitors with easy access to hospital services such as department directories, doctor schedules, queue assistance, and wayfinding. It also integrates real-time announcements, health information, and service guidance to reduce congestion and manual inquiries at hospital counters.

Built with a user-friendly interface, KIMS supports both walk-in patients and hospital staff, ensuring seamless interaction and faster service delivery.

Case Study

The implementation of KIMS at a public hospital significantly reduced patient inquiry load at information desks. Patients were able to locate departments, check schedules, and access services independently using the kiosk.

The system also improved hospital communication by displaying real-time announcements and service updates.

Implementation Summary

Deployed touchscreen kiosk units in key hospital areas
Integrated with hospital directory and scheduling system
Configured real-time content management for announcements
Optimized UI for accessibility and ease of use (elderly-friendly design)
Provided admin panel for content and system management

Key Features

• • Interactive Hospital Directory
• • Department and Doctor Finder
• • Wayfinding Assistance
• • Announcements and Information Display
• • Touchscreen-Optimized Interface
• • Admin CMS for Content Management
• • Scalable and Modular Architecture